Frequently asked questions

What is Burt’s Bees’s Hive Helpers Program?

Burt’s Bees’s Hive Helpers Program enables a group of Burt’s Bees’s shoppers to try products in exchange for honest reviews. Reviews help other shoppers make educated purchase decisions on Burtsbees.com. You’ve been invited to join Hive Helpers based on the trust you’ve earned in the Burtsbees.com community for writing accurate and insightful reviews or your involvement in one of Burt’s Bees’s trusted digital communities.

Since Hive Helpers Members sometimes receive access to products that are not yet available on the market, your opinions could be among the first Burt’s Bees receives. When products are not yet available on Burtsbees.com, we’ll save your reviews and post them once they are.

Hive Helpers does not influence the opinions of Hive Helpers Members, nor do we modify or edit reviews. All reviews collected through this program will be labeled as such on Burtsbees.com.

What types of products do you offer through the Hive Helpers Program?

Our team at Burt’s Bees carefully selects products to include in Hive Helpers. We base our selection on what we want your valued opinion on most and what we think you may have an interest in given the information you provide when registering.

REQUESTING PRODUCTS

When am I able to sign up for products?

You will receive a Hive Helpers campaign alert email when a product selection time period has started. Yes, it is like shopping online for free!

These emails are sent to Hive Helpers Members in good standing. Good standing means that you consistently review at least 75% of the products we send you - for more detailed information, see the answer to the next question. While the product selection window is open, invited members can browse all available products and request to receive them for free. Quantities are allocated on a first come, first served basis so act fast and add hivehelpers@burtsbees.com to your address book so you don’t miss your chance!

Is there a limit to the number of Hive Helpers Products I can request for each campaign?

Each Hive Helpers campaign has its own limit that is clearly indicated on the product selection screen when making your request. Be sure you submit reviews for each sample you receive to increase your chances of being invited to participate in a future campaign.

Am I required to write reviews about all Hive Helpers Products I select?

We require that you write a review for at least three of the first four items you receive before we will send you another invitation. You are required to review 75% of the products you receive on an ongoing basis, but we strongly encourage you to provide reviews on all of them. Doing so contributes to your standing as a Hive Helpers Member which influences whether you are included in campaigns to try and review products in the future.

If I don't select any products from a campaign, will I be removed from the Hive Helpers Program?

Rest assured – at this time, no one will be removed from the Hive Helpers Program for lack of selecting products. You will only be in jeopardy of losing your Hive Helpers privileges if you do not review the Hive Helpers Products you do receive. However, if you are inactive for a prolonged period of time, we may contact you to confirm that you are still interested in participating in the program.

How do I cancel or modify my product requests?

You may cancel or modify your requests as long as a particular product selection period has yet to end. To do so, simply login to the Portal and click on the appropriate campaign in your dashboard to make changes. Once a product selection period has ended, modifications are not possible.

RECEIVING PRODUCTS

Can you ship Hive Helpers Products outside of the United States?

Unfortunately we cannot support shipments outside the US at this time. We hope to develop this capability in the future and apologize to our valued international reviewer community.

Who will be sending me my Hive Helpers Products?

Hive Helpers Products will be delivered directly by Burt’s Bees or third party fulfillment partners. Be sure to enter a full street address in your contact information as opposed to a PO Box, so we are able to ship to you.

How long will it take for me to receive a product to review once I request it?

Once a product selection period has ended, you will receive an email confirming that you should be on the look-out for a product shipment. We make every effort to ship your item(s) as soon as possible following the end of the product selection period. Typically, you’ll receive your Hive Helpers Product(s) within 5-7 business days following shipping.

It has been over a week and I have not received my Hive Helpers Product. How can I check status?

To determine exactly when your shipment was made, log into your Hive Helpers Member Account and scroll down to the bottom of your dashboard. There you will see a list of all the products you have requested along with shipment status and tracking information when available.

Do I need to / can I return my product(s) after reviewing?

No. Hive Helpers Products are yours to keep! Returns are not yet supported within this website.

REVIEWING PRODUCTS

How quickly do I need to post my review?

As soon as possible after you’ve had time to thoroughly use or test the product. Doing so will increase the likelihood that your opinion will be among the first to appear on the product detail page for new items on our website. We ask that you use one of the methods described in the answer to the next question to post your review vs. posting directly on our site. That allows us to track your contributions and keep your Member standing up to date so you remain eligible to participate in future campaigns.

Where do I post my review?

You can submit reviews in two ways. (1) After we believe you’ve had enough time to form an opinion, we’ll send you an email. Simply click on the link(s) in the email and you will be redirected to a review submission form. Or (2) Log into your Hive Helpers Member Account and scroll down to the bottom of your dashboard. You will see a list of all products you have received and there will be a “Write a Review” button next to any product you have yet to review. Be sure you follow the Burt’s Bees's Review Writing Guidelines as outlined here when crafting your review. It’s important to focus on reviewing the product itself versus your experience with Hive Helpers or Burt’s Bees in general. That way your review is most helpful to others considering a specific product.

Will Burt’s Bees edit my review before publishing it?

No. All Hive Helpers reviews will be posted on the product's Burtsbees.com detail page unedited, regardless of whether they are favorable or not, provided they follow the Burt’s Bees’s Review Writing Guidelines.

Where and when will my review appear on the product detail page?

Hive Helpers reviews will appear on the relevant product detail page on Burtsbees.com along with other customer reviews. Hive Helpers reviews are distinguished from others with a special label. All reviews are moderated to ensure compliance with Burt’s Bees’s Review Writing Guidelines, so there could be up to a 72 hour delay between the time you submit your review and when it appears on our website.

OTHER QUESTIONS

Can I invite my friends to join Hive Helpers?

At this time, participation in Burt’s Bees’s Hive Helpers Program is limited to select customers who have been invited by Burt’s Bees to join. You can encourage your friends to review products often on Burtsbees.com to increase their chances of being invited to become a Member.

May I share products I receive from Hive Helpers with my friends and family?

Per the Hive Helpers Terms and Conditions, you may not sell, exchange / return for money or give possession of the products to any other person or entity.

Will Burt’s Bees be sharing my contact information with vendors?

The Burt’s Bees Privacy Policy applies to your participation in Hive Helpers and describes our practices regarding collection and use of personal information.

How do I remove myself from the Hive Helpers distribution list?

You may opt out of future invitations by clicking here and following instructions.

Are Burt’s Bees employees eligible to become Hive Helpers Members?

No. Burt’s Bees employees, their affiliates and Suppliers are not eligible.

CONTACT

Have a member inquiry? A question about the status of your products? Issues with technology?

To get in touch with our Member Support Team, navigate to “My profile” select “Contact us” and input as much detail around your inquiry. This is the only way to ensure you are put in touch with the correct program resources to support your needs.

Please note that the program email, hivehelpers@burtsbees.com, is a no-reply email inbox. This means responding to this email with your inquiry will not result in a response or a solution.

Once you submit a message via the “Contact Us” feature, please wait 48 - 72 hours to receive a response. Please be sure to add "clientcare@bazaarvoice.com" to your contacts, and check your spam folder for our previous responses if you have not received a reply.

Reasons to Contact Us:

Technical Issues: please provide details of what you’re experiencing (error message, browser etc.)
Questions About the Program: please review the FAQs entirely before submitting your question on this topic.
Shipping Questions / Issues: please provide information including the product name, the campaign name and other relevant information.
Request to Leave the Program: please note you’re able to do this yourself under your profile view.

Reasons to Not Contact Us:

Requests to be included in more offers
Requests for membership invitations
Inquiries about your membership standing
- Program activity and review completion rate can be found in the member dashboard. Leaving authentic, timely reviews for all products received will help keep your membership in good standing.
Messages regarding activity in sampling-related social media groups, chat rooms, or forums
- The Trailblazer program is not affiliated with outside social media groups and does not endorse any postings made in chat rooms, forums, or other social groups. If you choose to take part in these groups, please don’t contact us regarding activities and posts in these groups.